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Date Submitted: 08/17/05
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Making the HelpDesk a Security Asset



Added by Papergrl

Description: The help desk is often quoted as a vulnerable point for social engineering attacks. A social engineer is a con man. He or she is someone who wants to take advantage of a person's helpfulness and use it to advance his strategy. The goal of the strategy is to get enough information to compromise a company's network. So most of the time the final goal of the social engineer is to get a user name and password for general network authentication of a specific network service.

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