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Date Submitted:
07/26/05
Hits: 24 Rating:  based on 0 votes
Automating Continuous Process Improvement in the ITIL FrameworkAdded by Papergrl
Description:
IT organizations from every sector are facing the challenge of meeting exceedingly high standards for systems reliability, cost-effective operations, and customer service. Competitive pressures and customer demand from both internal and external users allow no room for mistakes in IT operations.
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